Does your dealership need to:
Boost Service Retention | Improve CSI Scores | & Increase Profits?
We’ve got you covered. WE GOT YOUR CALLS.
Our virtual Business
Development Center (BDC)
provides call management
solutions exclusively for the
automotive industry.
Allow your service advisors to do what they do best – maintain vehicles, and let us handle what we do best:
Connect with more customers, leading to improved retention and
CSI scoring
Book more appointments and increase repair orders (ROs)
Raise absorption rates and overall profitability
Nurture existing service customer relationships and create new opportunities with outbound calls
30 YEARS OF EXPERIENCE IN PROVIDING VALUABLE INSIGHTS AND TOOLS TO DEALERSHIPS
Teaming up with the best in the business of call management solutions in the automotive
industry, we are primed with the precise experience and expertise needed to overcome
the challenges your dealership encounters and deliver successful outcomes.
Our consistent, proven results speak for themselves:
*The average connectivity rate for internal BDCs and service advisors is only 76%.
Is your dealership challenged by high call volumes or poor customer
experiences (CX)?
We understand that many dealerships face an uphill battle when it comes to managing calls. If yours is
understaffed or too inexperienced to keep up with incoming calls and doesn’t have time to make impactful
outbound calls, it can lead to frustrated potential customers and lost sales opportunities.
Invest in an experienced automotive BDC that focuses on relationships –
building loyal customers.
Overseas-based call centers don’t have a good grasp on your customers' needs.
Automated AI alternatives miss the mark on delivering satisfactory CX.
We Got Your Calls takes a proactive, customer-centric approach, and our teams are made up of well-trained,
live agents in the U.S. who will become familiar with your dealership. We build relationships, and we build
trust.
PERSONAL
Our team is made up of humans, not bots –
because customers prefer talking to live
agents. Additionally, a select number of
agents are assigned to your dealership so
they truly get to know your business and
make real connections with your customers
by providing personalized assistance.
U.S.-BASED
We take pride in the fact that all of our
agents are based in the United States. This
ensures our clients receive excellent
customer service experiences without
language or cultural barriers. Additionally,
many of our agents have a background in
the automotive industry, which enables
them to provide knowledgeable and
more direct assistance to our clients.
WELL-TRAINED
Our agents receive comprehensive training
and ongoing education to continuously
improve their customer service skills.
Through the training program, we
emphasize the importance of beginning
with a warm greeting and ending with
sincere gratitude for the customer's
business. They also learn to anticipate and
fulfill customers' needs and articulate the
added value that justifies price differences.
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